24 calendar months (730 days) from the date shown on the receipt.
Rabbora Warranty
24-Month Comprehensive Warranty
Sleep with confidence. Your Rabbora purchase is covered.
- Bed frames & mattresses
- 730 days from purchase
- Statutory rights not affected
01Overview
“We want you to sleep soundly, in every sense.”
Every bed frame and mattress sold by Rabbora is backed by a single 24-month warranty covering defects in materials and workmanship from the date of purchase.
02Duration & Territory
Products covered
Bed frames and mattresses.
Bedding, electrical components and accessories are covered only where expressly stated on the relevant product page.
Territory
Valid in the country where the product was originally bought.
Original purchaser
Cover applies only to the first retail purchaser and is not automatically transferable if resold or gifted.
03What the Warranty Covers
Bed frames
- Structural components — side rails, headboard posts, footboard, centre support.
- Metal fixings & hardware — bolts, brackets, centre support legs.
- Factory-installed finishes — paint, stain, or powder-coat that peels or blisters due to manufacturing fault.
- Moving parts for ottoman and adjustable models — hinges and gas lifts that fail through normal residential use.
Mattresses
- Spring unit faults — broken, loose or protruding springs or coils.
- Foam and filling defects — visible sagging or dipping deeper than 3 cm that is not caused by normal settlement, an unsupportive base, or bedding left on the mattress.
- Cover and construction faults — failed stitching, split seams, faulty zips, borders or handles resulting from a manufacturing defect.
Labour and replacement
MONTHS 1–12
Supply parts or an equivalent replacement product and cover reasonable labour, collection and delivery costs in full.
MONTHS 13–24
Provide replacement parts, or a replacement mattress where repair is impractical, free of charge; labour, call-out or delivery fees may apply and will be quoted before work begins.
04What the Warranty Excludes
All products
- Normal cosmetic wear.
- Minor scratches and nicks.
- Natural colour changes.
- Fabric pilling.
- Damage caused by incorrect assembly or over-tightening of bolts.
- Commercial, rental or institutional use.
- Excessive humidity, mould or water ingress.
- Accidents or abuse.
- Moving house without proper disassembly and packing.
- Bedding, electrical components or accessories unless expressly covered.
- Unauthorised repairs or modifications.
Mattresses
- Normal settlement.
- Impressions up to 3 cm caused by normal settlement.
- Stains, soiling and odours.
- Damage caused by broken, unsupportive or incorrectly sized bases.
- Damage caused by use directly on the floor.
- Standing or jumping on the mattress.
- Removing a cover where it is not designed to be removed.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
05Conditions for Warranty Validity
- Proof of purchase must be provided.
- Bed frames must be assembled and used according to the supplied instructions.
- Product must be located indoors in a dry, climate-controlled environment.
- Frame bolts should be checked and re-tightened after 30 days and at least every six months thereafter.
- Mattresses must be used on a suitable supportive base and rotated according to care instructions.
- Mattresses must be clean and free of stains at inspection.
06How to Make a Claim
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Step 1 — Photograph the issue
Wide shot + close-up.
For mattress sagging claims, include a straight edge and ruler showing the depth.
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Step 2 — Email us
Include:
- Order number / receipt
- Photos
- Short description
- When the fault was first noticed
- Troubleshooting already attempted
-
Step 3 — Response
Aim to reply within 2 business days.
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Step 4 — Assessment
Additional photos or virtual video inspection may be requested.
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Step 5 — Resolution
Resolution may include:
- Replacement parts
- On-site repair
- Full replacement where repair is impractical
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Step 6 — Timescale
Most issues should be targeted for resolution within 14 days of approval.
07Shipping & Returns
- Replacement parts may be sent using tracked courier service.
- If defective parts need returning, return instructions and a label will be provided where applicable.
- Approved mattress replacement may involve collection of the faulty mattress.
- Frames approved for replacement may need to be disassembled and packaged by the customer unless otherwise agreed.
08Availability of Parts
Rabbora aims to maintain spare parts availability for discontinued models where commercially practical.
09Contact
Questions about your warranty or an existing claim? Our team is here to help.